Frequently asked Questions
Why are fiber opticsbetter?
The answer is in the bandwidth.
A fiber optic network uses tiny strands of glass, each
as thin as a hair, to transmit beams of light over great distances.
Those beams carry unprecedented amounts of data much more than cable or DSL directly to homes and businesses
throughout a service area.
Why do the results of the speed test I can not reflect the speeds I have on my account?
Try the following steps :
- Power down your PC.
- Bypass your router by connecting your PC directly to the incoming line.
- Power up the PC.
- After your PC has powered up, test your speed again.
- If the issue is not resolved, please contact your router manufacturer for support in correcting the issue with your router.
How do I connect additional PCs to my home network?
Set up a wired network
If you have a single computer connecting to the Internet, it is as simple as plugging the network cable into your computer. If you have more than one computer, you need to connect a router between the network cable and your computers. If one or more of your computers is in a different room from your router, you can use a network extender to connect the computer.
To connect more than one computer to the Internet, you will need a router. A router (which might also have wireless networking built in) allows you to connect several computers to each other and to the Internet. Connect the router to the network cable, and then connect all your computers to the router.
To connect a router and multiple computers to the Internet:
- If you currently have a computer connected directly to your network line, unplug the network cable from the back of your computer, and plug it into the port labeled Internet, WAN, or WLAN on the back of your router. Plug in your router. After a minute or two, the Internet, WAN, or WLAN light on your router will illuminate, indicating that it has successfully connected to your Internet.
- Connect a network cable to your computer's network adapter.
- Connect the other end of the network cable to your router in any of the remaining open ports.
- Start your computer and log on to Windows. Windows automatically detects that you are connected to the Internet.